Refund policy

AUTARCH | Returns & Refunds Policy

Order Cancellation Window
Once an order is placed, our on-demand fulfilment system begins processing immediately. You may request a cancellation within 60 minutes of placing your order by emailing support@autarchofficial.com with your order number. We cannot guarantee cancellation after this window, as production may have already commenced.

Your Statutory Right to Cancel (UK & EU Customers)
Under the UK Consumer Contracts Regulations 2013 and EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason, by notifying us at support@autarchofficial.com. Following your notification, you then have a further 14 days to return the item to us.

However, in accordance with Regulation 28(3) of the UK Consumer Contracts Regulations and Article 16(e) of the EU Consumer Rights Directive, we cannot accept returns of sealed cosmetic or skincare products that have been unsealed after delivery, due to health protection and hygiene reasons. This exemption applies once the product seal has been broken.

If your item remains fully sealed and unopened, return shipping costs are the customer's responsibility. We will provide a return address upon request. Refunds will be processed within 14 days of us receiving the returned item, or of you providing evidence of return shipment, whichever is earlier, back to your original payment method

In some cases, we may process a refund without requiring the physical return of the item, at our discretion.

Damaged, Defective, or Incorrect Items
If your package arrives damaged in transit, leaking, defective, or if you receive an incorrect item, please contact us at support@autarchofficial.com within 14 days of delivery. No return shipment is required.

To process your replacement or refund, your email must include:

  • Your order number
  • Clear photographic evidence of the outer shipping box
  • Clear photographic evidence of the damaged or incorrect item
  • The batch code printed on the product

Claims submitted without the required photographic evidence cannot be processed.

Once verified, we will dispatch a brand-new replacement at no cost to you via our fulfilment partner. If a replacement is unavailable, a full refund (including any original shipping fees) will be processed within 14 days to your original payment method.

Nothing in this policy affects your statutory rights under UK or EU consumer law.